JuaBill

Utility Platform Guide

User Guide - Client / Clientele

JuaBill is an online portal that provides Property Managers real time access to tenant account in...

How to Login into JuaBill

Access the platform via http://juabill.com If you are not already registered on the platfo...

How to Change my Password

Make sure you're logged in into your Account. If not, see how to Here Step 1: Access your Acco...

How to Update my Account Details

Make sure you're logged in into your Account. If not, see how to Here Step 1: Access your Accou...

How to Reset/Recover Password

To recover your password: Access the platform via juabill.com Select Login Click For...

How to Check for my Current Bill

To check for your bill(s) online Access the platform via http://juabill.com Make sure you're...

How to Import Property Data to Account (CSV Import)

Make sure you're logged in into your Account. If not, see how to Here How to Add Property Unit O...

How to Add Clients to Property (CSV Import)

Pointers; - Use Section 'Tenant Contacts Import' from 'How to Import Property Data to Account (C...

How to Add Meters to Property (CSV Import)

Pointers; - Use Section 'Meters Import' from 'How to Import Property Data to Account (CSV Import...

How to Create Opening Balances for Clients (-/+)

Pointers; - Generally demonstrate with screenshots Call Outs for - Add; Arrears and Cash Balance...

How to Create a Monthly Billing Period for Water Billing (every 30 days)

Pointers; - Generally demonstrate with screenshots How to 'Add New Billing Period' Only (This Ed...

How to Add Meterreadings (CSV Import)

Pointers; - Generally demonstrate with screenshots Meterreadings Import Only (This Editor has a ...

How to Check Meterreadings for Errors

Pointers; - Generally demonstrate with screenshots Common Reading Errors flagged by Red and Ambe...

English User Guide (Moblie)

For Mobile Users

Frequently Asked Questions

JuaBill FAQ's

How do I check or query my bill?

You can check your monthly pending bill at https://juabill.com/checkbill Step 1: Your account nu...

I haven't received the email for my bill.

Confirm that you entered your Account Number and Email address information correctly. If so, and...

How long does it take to get the bill on email?

Response emails from https://juabill.com/checkbill take less than 2 minutes after they are reque...

I am getting an invalid response when checking my bill online?

Make sure you're verifying your details and getting past the reCaptcha as well. Make sure you ...

What is my account number?

Your account number is the prefix NHE- plus your house number i.e T02 i.e NHE-T02 The prefix NH...

What should I use as my account number?