Support Process
Support Philosophy
Here you'll find the process by which Catamarun coordinates and delivers its technical support re...
Support Paradigm
All contract customers have an explicit support owner at all times. Normally this is a Catamarun...
Privacy
The Catamarun management platform provides Support engineers with rich visibility into customer r...
Hours and SLAs
Catamarun support operates 24x7 support out of support centers based in Nairobi Catamarun has no...
Case Escalations
In the event that any case cannot be immediately resolved, Catamarun Support will escalate that c...
RMA Warranty/Guarantee
To comply with best practices, all RMA requests should only be processed after a technical suppo...