Help Center
Catamarun is the only platform that enables businesses to manage IT assets and operations seamlessly in one place.
Introduction
An introduction to managed services platform for IT support
Support Process
Support Philosophy
Here you'll find the process by which Catamarun coordinates and delivers its technical support re...
Support Paradigm
All contract customers have an explicit support owner at all times. Normally this is a Catamarun...
Privacy
The Catamarun management platform provides Support engineers with rich visibility into customer r...
Hours and SLAs
Catamarun support operates 24x7 support out of support centers based in Nairobi Catamarun has no...
Case Escalations
In the event that any case cannot be immediately resolved, Catamarun Support will escalate that c...
RMA Warranty/Guarantee
To comply with best practices, all RMA requests should only be processed after a technical suppo...
Support Policies
Return Policy and Requesting a RMA
Warranty Returns To request a return materials authorization (RMA), please complete the RMA requ...
Online Privacy Statement
Imani Labs Limited are committed to protecting your privacy and providing you with a positive exp...
Website Terms of Use
Welcome to www.catamarun.com (the "Site"), owned and operated by Imani Labs Limited ("Imani Labs"...
End Customer Agreement
This End Customer Agreement (this "Agreement") is an agreement between us (Imani Labs, limited li...
Best Practices
Getting the most from your IT Support with these best practices.
Tech Advisory
Historically, buyers have always been on the losing end due to a lack of information or expertise...
Support Workflow
While some companies might have “unofficial” service level agreements, an SLA isn’t an SLA if it ...
RMA
Carrying out logistical requests for on-demand IT can be a hassle especially with need to partici...
Case Studies
LIA Center rely on Lean IT Support to Serve Community Leaders
About Life in Abundance International Life in Abundance is an established non-profit development...
DAR Regional Office
The buildings designed by Zimmer Gunsul Frasca (ZGF) Architects, the eighth largest architecture ...
Nandi County Deploys Scalable IT for County-wide Operations
About Nandi County Located in the Great Rift Valley region, Nandi County administration for ICT ...