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I haven't received the email for my bill.
Confirm that you entered your Account Number and Email address information correctly. If so, and...
Support Philosophy
Here you'll find the process by which Catamarun coordinates and delivers its technical support re...
Online Privacy Statement
Imani Labs Limited are committed to protecting your privacy and providing you with a positive exp...
Return Policy and Requesting a RMA
Warranty Returns To request a return materials authorization (RMA), please complete the RMA requ...
RMA Warranty/Guarantee
To comply with best practices, all RMA requests should only be processed after a technical suppo...
Case Escalations
In the event that any case cannot be immediately resolved, Catamarun Support will escalate that c...
Hours and SLAs
Catamarun support operates 24x7 support out of support centers based in Nairobi Catamarun has no...
Privacy
The Catamarun management platform provides Support engineers with rich visibility into customer r...
Support Paradigm
All contract customers have an explicit support owner at all times. Normally this is a Catamarun...
What is Catamarun?
How Catamarun works, what it can do for you, your business and what makes it different to other s...
How long does it take to get the bill on email?
Response emails from https://juabill.com/checkbill take less than 2 minutes after they are reque...
LIA Center rely on Lean IT Support to Serve Community Leaders
About Life in Abundance International Life in Abundance is an established non-profit development...
RMA
Carrying out logistical requests for on-demand IT can be a hassle especially with need to partici...
Support Workflow
While some companies might have “unofficial” service level agreements, an SLA isn’t an SLA if it ...
I have not received the SMS bill?
The SMS bill from JuaBill is always sent to House Owners. You can, however, check your bill onl...
I do not know my water bill account number
Juabill uses a prefix for your residence + your house number to provide every resident with an ac...
What should I use as my account number?
Your account number is the prefix NHE- plus your house number i.e T02 i.e NHE-T02 The prefix NH...
What is my account number?
Your account number is the prefix NHE- plus your house number i.e T02 i.e NHE-T02 The prefix NH...
I am getting an invalid response when checking my bill online?
Make sure you're verifying your details and getting past the reCaptcha as well. Make sure you ...
Website Terms of Use
Welcome to www.catamarun.com (the "Site"), owned and operated by Imani Labs Limited ("Imani Labs"...